Experts As Extremists

How many times have you unleashed a team of experts to find a solution only for them to return with something so expensive and complicated that you wish you had never asked?

In their well-intentioned zeal to eliminate every risk, experts at times propose extreme solutions, products and practices that become difficult to justify. As these systems and their operational requirements grow, they demand more organizational energy than they deserve, as we wander farther and farther from the true purpose of our business.

I like to refocus by asking: How does [fill in the blank] enable us to provide better patient care? Or better customer service? In other words, at what point does the scale tip and lead us away from our primary focus?