The Speed of Trust

The Premise of Covey's, The Speed of Trust, is that when there is trust in any business or human transaction, the transaction takes less time and thus, costs less.

Think of any transaction, whether it be buying something or talking with your boss. If there is trust, things move along quickly. If there is no trust, we get bogged down in analysis and take extra time checking things out. Trust is the lubricant for effective human transactions. Increased friction is the result of lack of trust.

Typical of Covey materials is the framing of principles around values and specific behaviors, an approach adapted by Ministry Health Care for our Patient Promise.

Trust is a key element of effective leadership. I highly recommend this one. It's an easy listen, only 75 minutes (executive summary version from Audible.com).